COMMUNITY FEEDBACK
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In June 2025, the Frederick County Sheriff’s Office introduced a new tool for the community to provide feedback to our agency. Text message surveys are sent after certain types of interactions that our deputies respond to for a 9-1-1 call for service. Each survey asks a few questions about how satisfied the community member was with the interaction and the ability to give feedback.
Your feedback is important to us, and we want to know how we are doing. We also want to be able to provide positive feedback to deputies and to know if there is something that can be improved. Not every 9-1-1 caller will receive a survey, as it is based on certain non-priority call types. If a resident does not wish to participate in the survey, they can simply not respond or reply STOP to block all future surveys.
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If you would like to provide feedback about a recent interaction with the Frederick County Sheriff’s Office and you did NOT receive an automated survey link, you may do so at by clicking the link below.
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To see what community members are saying about the Frederick County Sheriff’s Office, please visit our Community Feedback Board
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This system is not intended to be used to report an emergency, criminal activity, or to make a formal complaint with the Frederick County Sheriff’s Office. Please call 9-1-1 or our non-emergency number (301) 600-2071 to report criminal activity. Complaints can be made by following the instructions above.
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PowerEngage Survey
Members of the Frederick County Sheriff’s Office are committed to providing high quality police services to our community. Appreciation for a job well done and constructive comments assist us in recognizing agency members for their performance and helps improve delivery of services and achievement of goals.
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If you would like to commend a Sheriff’s Office employee for work considered worthy of recognition, please submit your commendation by phone, mail or in person.
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Once your commendation has been received, it will be documented and conveyed to the employee and his or her supervisors. A copy of the commendation will also be placed in the employee's permanent service record. As you would expect, our employees sincerely appreciate positive feedback from the citizens they serve.​​
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Likewise, it is the policy of the Sheriff’s Office to accept and investigate all complaints or allegations of misconduct on the part of any employee. In doing so, the office will endeavor to be fair to both the complainant and the employee(s) involved. ​​​
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CALL
Call 301-600-1046
and ask to speak with a Supervisor.
VISIT
Visit the Sheriff's Office and ask to speak in person with a Supervisor.
110 Airport Drive E
Frederick, MD
Mail to:
Frederick Co. Sheriff's Office
Attn: Jeff Eyler
110 Airport Drive E
Frederick, MD 21701
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Email:
You may also mail complaints directly to the Sheriff.
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Once your complaint has been received, you will receive an initial response within 72 hours. If the complaint is referred for a formal investigation, it will be investigated according to appropriate procedures. You will be notified monthly of the progress of the investigation. You can expect to be advised of the outcome of the complaint within 72 hours of a disposition in accordance with established confidentiality policies.
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All complaints received from July 1, 2022 and on, citizens can now track the status of their complaint by click this searchable PDF form.
The Frederick County Sheriff’s Office encourages the filing of legitimate complaints as a means to hold the office and its employees accountable to the public. However, any false, misleading, and/or malicious allegations may result in civil and/or criminal sanctions.
Office of Policy & Compliance
FCSO Disciplinary Hearings
There are no current disciplinary hearings.