COMPLIMENTS & COMPLAINTS
Members of the Frederick County Sheriff’s Office are committed to providing high quality police services to our community. Appreciation for a job well done and constructive comments assist us in recognizing agency members for their performance and helps improve delivery of services and achievement of goals.
If you would like to commend a Sheriff’s Office employee for work considered worthy of recognition, please do one of the following:
Visit the Sheriff's Office and ask to speak in person with a Supervisor.
110 Airport Drive E
Once your commendation has been received, it will be documented and conveyed to the employee and his or her supervisors. A copy of the commendation will also be placed in the employee's permanent service record. As you would expect, our employees sincerely appreciate positive feedback from the citizens they serve.
Likewise, it is the policy of the Sheriff’s Office to accept and investigate all complaints or allegations of misconduct on the part of any employee. In doing so, the office will endeavor to be fair to both the complainant and the employee(s) involved. Constructive comments and complaints can be made by doing one of the following:
Visit the Sheriff's Office and ask to speak in person with a Supervisor or a representative from the Office of Policy and Compliance.
You may also mail complaints directly to the Sheriff.
Once your complaint has been received, you will receive an initial response within 72 hours. If the complaint is referred for a formal investigation, it will be investigated according to appropriate procedures. You will be notified monthly of the progress of the investigation. You can expect to be advised of the outcome of the complaint within 72 hours of a disposition in accordance with established confidentiality policies.
The Frederick County Sheriff’s Office encourages the filing of legitimate complaints as a means to hold the office and its employees accountable to the public. However, any false, misleading, and/or malicious allegations may result in civil and/or criminal sanctions.