FCSO Launches Citizen Engagement and Feedback Solution

FOR IMMEDIATE RELEASE

FREDERICK, Md. (June 2, 2025)— Beginning in early June, the Frederick County Sheriff’s Office (FCSO) will roll out a new citizen engagement and feedback platform designed to improve communication with the community. The service uses text messaging to allow residents to provide feedback following non-life-threatening interactions with deputies who respond to 9-1-1 calls for service.

“In today’s on-demand world, we recognize the importance of keeping citizens informed and connected,” said Katie Robine, Public Information Officer for the FCSO. “Much like private companies that send automatic text updates and satisfaction surveys to customers, FCSO is now able to do the same. We believe this new tool, PowerEngage, will significantly enhance communication with the community we serve.”

Text message surveys will be sent hours or days after an incident and will invite residents to complete a brief questionnaire about their experience. Participants will also have the opportunity to share comments, provide feedback, or thank the responding deputy.

The surveys are sent to phone numbers captured during the initial call for service. However, residents who did not receive a survey via text may still participate by visiting the FCSO website at www.frederickcosheriff.com.

Participation is voluntary. Those who prefer not to take part can simply ignore the message or reply “STOP” to opt out of future survey messages from the Sheriff’s Office.

Please note: This survey system is not intended for reporting emergencies, crimes, or filing formal complaints. For emergencies or to report a crime, always call 9-1-1.

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The Frederick County Sheriff's Office (FCSO) is a full-service law enforcement agency, an arm of the court, and a keeper of offenders. In this regard, it exists to serve the more than 290,000 citizens of Frederick County with respect, fairness, and compassion. FCSO is committed to the prevention of crime; the protection of life and property; the preservation of peace and order; the enforcement of laws and ordinances; the safeguarding of constitutional guarantees; and safekeeping of prisoners. The men, women, and officers of this office nurture public trust by holding themselves to the highest standards of performance and ethics. The FCSO is located at 110 Airport Drive East, Frederick, MD, 21701. Visit www.frederickcosheriff.com for more information.